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Cover off unexpected emergencies with our Home Emergency Cover

Let us handle the emergency repairs without leaving a dent in your rental profits. As a result you will have total peace of mind.

Our Landlord Home Emergency Cover will give you access to 24/7 hour technical support should an emergency occur. Furthermore you will have access to our nationwide skilled contractor network.  Costs such as part, labour and call out fees will be covered if an engineer visit is required. Finally our 24/7 Technical Support Team can communicate with you, your tenant or your managing agent.

Emergencies Covered

Plumbing & Drainage

Plumbing and Drainage, which may result in internal water leakage, flooding or water damage.

Lost Key

Entry into your home where you have lost your keys.

Primary Heating System

The restoration of your primary heating and/or hot water following an unexpected failure of your primary heating system.

Electricity Supply

The restoration of your electricity supply following a sudden and unexpected failure.

Inoperable Toilet

Inoperable toilet caused by a sudden and unexpected failure of the toilet.


Security of your home following unexpected failure of, or damage to, external locks fitted to doors and/or windows. Which in turn render your home unsafe or insecure.

Do you look after 5 or more properties?

Get in touch with one of our personal account managers

Bespoke Pricing

We can tailor the price of cover for you, to protect the properties that you manage.

24/7 emergency line

Our 24/7 claims line gives you peace of mind knowing any issue covered can be reported no matter what time it is.

Dedicated Account Handler

You will have your own account handler who will help make managing your portfolio easier.

Tailored Insurance Products

Offering you a tailored service by providing various cover options and excesses to suit your cover needs.

Call us on Freephone 0800 999 7878 (Option 2)

Online Account 24/7

Access your online account 24/7. Whether you simply want to view your policy documents or request to make policy changes, you can do so easily through your unique online account.

Easy Communication

If you have any questions or need help, get in touch via Live Chat, telephone, post, email or via our Twitter support page @kaput_support. See our Contact page for more information.

Quick Cover

Our easy to use website and simple application process, should make sure that you have a smooth journey, when trying to purchase any of our insurance products.

  • Provides access to our nationwide skilled contractor network and emergency helpline.
  • Provides cover for the callout, labour and parts to alleviate the immediate emergency.
  • For events that occur at home, we will advise on the action required to protect yourself and your home. We will send one of our approved engineers and arrange an appointment for an approved engineer to visit your home.
  • We will organise and pay the cost of providing the assistance up to the claim limit inclusive of VAT.

Our Home Emergency insurance is there to give you peace of mind in the event of an emergency at your home. Although we want to help you as much as we can during difficulties such as Home Emergencies, we cannot cover all problems which occur. Please see the key policy exclusions below. 

  • Any claims within the first 30 days of cover, from inception date in the first year of cover
  • Any claims which exceed the claims limit
  • General maintenance and wear or tear
  • Circumstances known to you prior to the commencement date of your policy
  • Claims arising after the Home has been left unoccupied
  • Repairs and servicing (where applicable) on systems where spare parts are no longer available

Featured Products

Got a Question?

If you need help or assistance, then make sure you get in touch:

Call Us Freephone 0800 999 7878

Email Us

LiveChat with us 

Or browse some of our most common FAQs

A sudden and unexpected event which, if not dealt with, would, in the reasonable opinion of the helpline:

  • render the home unsafe or insecure; or
  • damage or cause further damage to the home; or
  • cause personal risk to You.

You can pay either monthly via direct debit or annually by debit/credit card.

This depends on what you select when you set up the policy. We offer a £95, £50 or no excess option.

You certainly can! We provide Home Emergency and Boiler insurance for home owners and landlords.

Just call our Freephone number 0800 999 7878 and choose Option 1. Or you email the claims administrators at

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