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Get the ultimate home emergency protection.

Insure your home with complete all-in-one cover. Furthermore pay a fair price for peace of mind protection.

Stay safe with home emergency cover from Kaput, because that’s what home emergency cover is for. A home emergency can strike at any time and you may not be prepared. It could be burst pipe or an infestation of wasps. Therefore you will need help to get these issues resolved as quick as possible. You will have access to our 24/7 help line. Above all won’t have to worry about finding a honest tradesman at short notice. Most importantly you won’t need to pay over the odds for emergency assistance.

Gas Supply

Repair or replacement of any damaged section of internal gas supply pipe. Following a gas leak.

Plumbing & Drainage

Failure of, or damage to, the plumbing & drainage system. Including the toilet(s).

Electricity Supply

Restore electricity supply following an emergency or complete failure.

Boiler & Heating

Complete failure of, or damage to of the primary heating system.

Complete Home Emergency Cover

Get the ultimate protection for your home, at an affordable price.

Inoperable Toilet

Inoperable toilet caused by a sudden and unexpected failure of the toilet.

Home Security

Damage or failure of locks or loss of keys. Therefore you are unable to access or secure your home.

Roof, Window, Lock & Door

Damage to the roof, external lock, door or windows. From adverse weather conditions.

Pest Infestation

Emergency cover from wasps, rates, mice and more.

Online Account 24/7

Access your online account 24/7. Whether you simply want to view your policy documents or request to make policy changes, you can do so easily through your unique online account.

Easy Communication

If you have any questions or need help, get in touch via Live Chat, telephone, post, email or via our Twitter support page @kaput_support. See our Contact pagefor more information.

Quick Cover

Our easy to use website and simple application process, should make sure that you have a smooth journey, when trying to purchase any of our insurance products. Get covered today!

Low Cost

Our insurance is flexible and affordable. Go to our OFFERS page to see what you could save!

14 Day Money Back Guarantee

If you find that the cover is not for you, just let us know within 14 days and we will give you a full refund.

Flexible Payment Options

We give you the option to pay for your policy on a monthly or annual basis, making your life easier!

Fast Claim Settlement

Whether we look to repair or settle a claim, we do our best to act fast giving you total peace of mind.


Wendy Tomkins ★★★★★

I’m a new customer to Kaput and so far I’ve been really impressed by the easy to use website and excellent customer service. It was a trouble free process to sign up. Thank you!

James Wilson ★★★★★

Very happy with the price and a very helpful customer service agent who answered all of my questions. I would definitely recommend!

Julie Phillips ★★★★★

Called Kaput as I had a fault with my Beko washing machine. I had a very helpful lady on the phone who arranged for an engineer to come out the next day. Engineer arrived and fixed my machine. Couldn’t ask for anything more. Great Service.

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Policy Details

  • Access to our nationwide skilled contractor network and emergency helpline.
  • Provides cover for the callout, labour and parts to alleviate the immediate emergency.
  • For events that occur at home, we will advise on the action required to protect yourself and your home. We will arrange an appointment for an approved engineer to visit your home.
  • We will organise and pay the cost of providing the assistance up to the claim limit inclusive of VAT.

What Is Not Covered

Our Home Emergency Cover is there to give you peace of mind in the event of a unexpected home emergency. Although we want to help you as much as we can during difficulties such as home emergencies. We cannot cover all problems which occur. Please see the key policy exclusions below.

  • Routine maintenance or an issue which is not an emergency.
  • Loss of, or damage to, electricity supply where the whole of your home is not affected.
  • Leaks from sinks, baths, or showers where the leak only occurs when the item is in use.
  • Loss of hot water if there is an alternative means of heating water, for example: an immersion heater.
  • The repair or replacement of parts if your boiler is deemed beyond economical repair.
  • Gas leaks where the leak has not been isolated and made safe by the gas distributor.
  • Damage caused by theft or attempted theft.
  • Double glazed windows unless both panes of glass have been damaged.
  • Loss of keys where an alternative set is available for you to use.
  • Wear and tear or lack of maintenance.
  • The policy excess.
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