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Get 10% Off When You Pay Annually For A Policy

Get the ultimate home emergency protection.

Insure your portfolio with complete all-in-one cover. Furthermore pay a fair price for peace of mind protection.

Stay safe with home emergency cover from Kaput, because that’s what home emergency cover is for. A home emergency can strike at any time and you may not be prepared. It could be burst pipe or an infestation of wasps. Therefore you will need help to get these issues resolved as quick as possible. You will have access to our 24/7 help line. Above all won’t have to worry about finding a honest tradesman at short notice. Most importantly you won’t need to pay over the odds for emergency assistance.

Gas Supply

Repair or replacement of any damaged section of internal gas supply pipe. Following a gas leak.

Plumbing & Drainage

Failure of, or damage to, the plumbing & drainage system. Including the toilet(s).

Electricity Supply

Restore electricity supply following an emergency or complete failure.

Boiler & Heating

Complete failure of, or damage to of the primary heating system.

Complete Home Emergency Cover

Get the essential protection for your home or a rented property that you own.

Inoperable Toilet

Inoperable toilet caused by a sudden and unexpected failure of the toilet.

Home Security

Damage or failure of locks or loss of keys. Therefore you are unable to access or secure your home.

Roof, Window, Lock & Door

Damage to the roof, external lock, door or windows. From adverse weather conditions.

Pest Infestation

Removal or extermination of hornets; wasps; mice and more.

Do you look after 5 or more properties?

Get in touch with one of our personal account managers

Bespoke Pricing

We can tailor the price of cover for you, to protect the properties that you manage.

24/7 emergency line

Our 24/7 claims line gives you peace of mind knowing any issue covered can be reported no matter what time it is.

Dedicated Account Handler

You will have your own account handler who will help make managing your portfolio easier.

Tailored Insurance Products

Offering you a tailored service by providing various cover options and excesses to suit your cover needs.

Call us on Freephone 0800 999 7878 (Option 2)

Online Account 24/7

Access your online account 24/7. Whether you simply want to view your policy documents or request to make policy changes. You can do so easily through your unique online account.

Easy Communication

If you have any questions or need help, get in touch. You can use Live Chat, telephone, post, email or via our Twitter support page @kaput_support. See our Contact page for more information.

Quick Cover

Our easy to use website and simple application process, should make sure that you have a smooth journey, when trying to purchase any of our insurance products.

What Is Covered

  • Provides access to our nationwide skilled contractor network and emergency helpline.
  • Provides cover for the callout, labour and parts to alleviate the immediate emergency.
  • For events that occur at home, we will advise on the action required to protect yourself and your home. We will arrange an appointment for an approved engineer to visit your home.
  • We will organise and pay the cost of providing the assistance up to the claim limit inclusive of VAT.

What Is Not Covered

Our Home Emergency Cover is there to give you peace of mind in the event of a unexpected home emergency. Although we want to help you as much as we can during difficulties such as home emergencies, we cannot cover all problems which occur. Please see the key policy exclusions below.

  • Routine maintenance or an issue which is not an emergency.
  • Loss of, or damage to, electricity supply where the whole of your home is not affected.
  • Leaks from sinks, baths, or showers where the leak only occurs when the item is in use.
  • Loss of hot water if there is an alternative means of heating water. For example: an immersion heater.
  • The repair or replacement of parts if your boiler is deemed beyond economical repair.
  • Gas leaks where the leak has not been isolated and made safe by the gas distributor.
  • Damage caused by theft or attempted theft.
  • Double glazed windows unless both panes of glass have been damaged.
  • Loss of keys where an alternative set is available for you to use.
  • Wear and tear or lack of maintenance.
  • The policy excess.

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Got a Question?

If you need help or assistance, then make sure you get in touch:

Call Us Freephone 0800 999 7878

Email Us

LiveChat with us 

Or browse some of our most common FAQs

A sudden and unexpected event which, if not dealt with, would, in the reasonable opinion of the helpline:

  • render the home unsafe or insecure; or
  • damage or cause further damage to the home; or
  • cause personal risk to You.

You can pay either monthly via direct debit or annually by debit/credit card.

This depends on what you select when you set up the policy. We offer a £95, £50 or no excess option.

You certainly can! We provide Home Emergency and Boiler insurance for home owners and landlords.

Just call our Freephone number 0800 999 7878 and choose Option 1. Or you email the claims administrators at

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