Refund & Cancellation Policy
We hope you are happy with the cover this policy provides. However if the insurance does not meet your requirements, you can cancel your cover at any time by contacting us on 0800 999 7878.
You may cancel this policy at any time by contacting us, on the contact details below, in writing. Cancellation requests must give 14 days advance notice during which time any due payments will be collected. Please quote the policy number shown in the certificate of insurance when cancelling. Any return of premium will only be made to the party that has paid the premium. All policy documents and the certificate of insurance must be returned with the cancellation request. You must contact us with cancellation request before informing your bank.
A. Should you choose to cancel the policy within 14 days of receiving the policy documents or the start date of your policy (whichever is later), you will receive a full refund of any premiums paid and the cancellation will be effective immediate.
B. This policy will be cancelled on request once any outstanding payments have been received. If you have made a claim during the policy period, we reserve the right to deduct the cost of that claim from any refund of premium which may be due to you. We will tell you if we are making this deduction. Upon cancellation, you will not be charged any more Monthly Premium amounts and you will not receive a refund of any premium you have paid to us.
C. For annual policies, you will be entitled to a pro-rata return of premium for the number of complete unexpired months remaining of your policy less an administration fee of £15. You will not be entitled to a pro-rata refund if a claim or an incident that may give rise to a claim has occurred.