What Is Not Covered

Our Home Emergency Cover is there to give you peace of mind in the event of a unexpected home emergency. Although we want to help you as much as we can during difficulties such as home emergencies. We cannot cover all problems which occur. Please see the key policy exclusions below.

• Routine maintenance or an issue which is not an emergency.
• Loss of, or damage to, electricity supply where the whole of your home is not affected.
• Leaks from sinks, baths, or showers where the leak only occurs when the item is in use.
• Loss of hot water if there is an alternative means of heating water, for example: an immersion heater.
• The repair or replacement of parts if your boiler is deemed beyond economical repair.
• Gas leaks where the leak has not been isolated and made safe by the gas distributor.
• Damage caused by theft or attempted theft.
• Double glazed windows unless both panes of glass have been damaged.
• Loss of keys where an alternative set is available for you to use.
• Wear and tear or lack of maintenance.
• The policy excess.