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Customer Services

Make a Complaint

Make a ComplaintKAPUT Limited strives to maintain the highest levels of customer service. If, however, you are unhappy with the service you have received, please follow our complaints procedure below, so that we can investigate your concerns and do our best to resolve the issue. We aim to sort any customer service problems as quickly as possible.

 

Complaints Procedure

Make a ComplaintIt is the intention to give you the best possible service but if you do have any questions or concerns about this insurance or the handling of a claim you should follow the complaints procedure below. At any point however please do remember you can call us at KAPUT Customer Services on 0800 999 7878 (Option 3) so we can help resolve anything that is of concern to you. 

If you are dissatisfied with the service you are provided with by us or under this Policy please contact us using the contact details below, quoting your policy number and your contact details. Please have your policy details to hand when you call. Your policy number can be found on your schedule. If you do not have this information to hand, you have access to download this information at any time via the MY ACCOUNT area on this site. 

Post: KAPUT LTD, Holton Business Park, Hadleigh Road,

Holton St Mary, Colchester, CO7 6NN

Telephone: 0800 999 7878

Email: enquiries@kaput.co.uk

If you are dissatisfied with the response you receive in relation to your complaint or your complaint is not resolved within 8 weeks, you have the right to refer your complaint to the Financial Ombudsman Service. You may contact the Financial Ombudsman at:

The Financial Ombudsman Service,

Exchange Tower,
Harbour Exchange Square,
London, E14 9SR.
Tel: 0300 123 9 123

The above complaints procedure is in addition to Your statutory rights as a consumer. For further information about Your statutory rights contact Your local authority Trading Standards Service or Citizens Advice Bureau.

We are also required to inform you of the availability of the Online Dispute Resolution platform to assist you if we are unable to resolve your Complaint. However, this service will refer your Complaint to the Financial Ombudsman Service, so you may instead wish to contact them directly. The ODR platform can be found here https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=EN

Compensation Scheme

Qudos Insurance A/S is covered under the Forsikrings Garantifond and this is Your first point of claim for financial compensation in the event of any financial failure of the Insurer. Cover also exists under the Financial Services Compensation Scheme. This provides compensation in case any of its members are unable, in specified circumstances, to meet any valid claims under their policies. Under this scheme most insurance contracts are covered up to 90% of the total claim. Compensation is only available to commercial customers in limited circumstances. Further information can be obtained from the Insurer, or from the Financial Services Compensation Scheme at the following address: Financial Services Compensation Scheme, 10th Floor, Beaufort House, 15 St Botolph Street, London, EC3A 7QU. Tel:08006781100 or 0207 741 4100. Email: complaint-info@financial-ombudsman.org.uk 

 

 

Call Customer Services on 0800 999 7878 - Option 3