Make a Claim
We appreciate how frustrating it is when your appliance goes KAPUT!
Register a Claim by Phone
- Just call the Claims Line FREE on 0800 999 7878 "Option 1"
- The Claims Line is open Mon-Fri (09:00-17:30)
Out of Office Hours
- We know that broken appliances don't understand opening hours
- You may need to register a claim at any hour of the day
- 24/7/365 your call will be answered by our Out of Hours Team
- They will take your details and arrange for a Claims Agent to call you back during opening hours
Register a Claim Online
- If you prefer you can log in to your KAPUT MyAccount and register a claim, we will then arrange for a Claims Agent to call you back as soon as possible
- You will need your Username and Password from your welcome email
- You can email us to register a claim at email@example.com
- Please include as much detail as possible about the appliance and the problem, we wil then arrange for a Claims Agent to call you back as soon as possible
- Or send a web message now from this website...
- If you are unhappy with any aspect of the Engineer Network's claim or repair - please let us know at Customer Services as soon as possible
- We are focused on our customers receiving the service we expect - get in touch and we can get involved
- Call 0800 999 7878 "Option 3"
- Email firstname.lastname@example.org
- Contact us by Webform
- Contact us by LiveChat
Call: 0800 999 7878