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Customer Services

Customer service is at the heart of what we do

  • We cover and call-out to 100% of the UK
  • Secure online and telephone payment process
  • You have a 14 day cooling off period with 100% refund
  • Cancel your policy at any time during your contract
  • Unlimited call-outs per appliance, up to the claim limit
  • Our engineer network carries out 150,000 repairs a year
  • Product experts readily available to give advice and support
  • Our freephone customer service line is open 365 days a year, 24/7
  • Fixed price packages, irrespective of the age, make or value of your appliance
  • 24 hour online access to your policy documents and to manage your account
  • All of our engineers are fully trained, CRB Checked and work to ISO9001 standards
  • Access to our online tracking portal to check the progress of your claim in real time